Frequently Asked Questions

Getting Started

• What do you provide?
  
• How long does it take?
  
• How "free" is the free trial?
  
• Is the trial version the full version?
  
• Why should I use an online payroll service?
  

Security and Privacy

• What does Secure Login mean?
  
• Can you provide some assurances about online security for personal details logged on your server?
  
• Where is your server located ?
  

Cost and Payment

• How much does it cost after the trial ends?
  
• How come you are so cheap?
  
• I need weekly payslips - will this increase the cost?
  
• How do I pay you?
  
• How are the charges worked out if I have more than 5 employees?
  
• If I add more than 5 employees to the system, do I continue paying for them all, even if some of them leave my employment?
  
• Can you send me invoices ?
  
• Do your charges include VAT?
  

Computer/Browser Requirements

• What software do I need to install, or minimum requirements?
  
• Can I use an Apple Mac or Linux computer to access the site?
  
• How do I view the documents you link to on the HMRC website ?
  

Features and General

• Are you accredited by HMRC?
  
• Which specific tax features do you support?
  
• Do you support the Construction Industry Scheme?
  
• What do I do when the tax rates and limits change?
  
• What do I need to know about the tax changes made in September 2008?
  
• What do your finished payslips look like?
  
• Which method do you use for tax and NIC calculation?
  
• How do I pay HM Revenue and Customs ?
  
• Can I pay my employees through your site ?
  
• How do I enter Sick Days?
  
• How do I enter details of previous sick periods?
  
• What is a Qualifying Day for Statutory Sick Pay?
  
• When should I complete a form SSP1(L)?
  
• If I use your service, do I still need my accountant?
  
• What is an ECON?
  
• What do I do when an employee leaves?
  
• An ex-employee has just rejoined the company. How should I enter them on the payroll site?
  
• Can I sign up for more than one account?
  
• How do I print an old payslip?
  
• Can I add overtime and holiday pay on the payslip?
  
• Can I put expenses on the payslips?
  
• Can the payslip data be transfered into Excel to make my end of year accounts easier to complete?
  
• Can I calculate wages for more than 5 employees?
  
• What paper do I need to print my payslips on ?
  
• Why do your calculations for SMP differ from the HMRC calculator?
  
• Do I need to send the 'working sheet' page or P11 to HM Revenue & Customs?
  

Year End

• Can I claim a rebate from HM Revenue and Customs for filing my year end returns online?
  
• Do you deal with year end P60, P14 and P35 returns?
  
• What do I need to do at the end of the tax year?
  
• If I don't use the tax payment page, what do I need to do at year end?
  
• Do I need to send off my last tax payment before I click "finish tax year"?
  

Troubleshooting

• I have lost my password so I am unable to access my account?
  
• I no longer wish to use the system. How do I cancel?
  
• How do I enter details onto the system when the box is greyed out ?
  
• Why won't the system allow me to enter a date beyond the 5th April?
  
• I am getting error 1046 when I submit my year end returns, what could be wrong?
  
• Why are the period start and end dates incorrect ?
  
• Why are the NI figures for my employee coming out as zero?
  
• I have confirmed a pay run that was wrong - can I delete it?
  
• Can I delete a Tax Payment?
  
• How do I stop the the web address appearing on all my print-outs?
  
• Why am I not receiving any emails from you?
  
• How do I contact HM Revenue & Customs ?
  

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